Frequently Asked Questions
Shipping & Delivery
How long does shipping take?
• Standard shipping: 5-7 business days
• Express shipping: 2-3 business days
• International shipping: 10-15 business days
Do you ship internationally?
Yes! We ship worldwide. International shipping costs are calculated at checkout based on your location and order weight.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can also check your order status by logging into your account.
What if my package is lost or damaged?
Contact us immediately at store@jakecarlini.com. We'll work with the shipping carrier to resolve the issue and ensure you receive your items.
Returns & Exchanges
What is your return policy?
• Because most of our merchandise is print on demand, we do not offer returns or exchanges at this time.
Product Information
How do I choose the right size?
Check our detailed size chart on each product page. Our items typically run true to size, but measurements are provided for accuracy.
What materials are your products made from?
• T-shirts: 100% cotton or cotton blends
• Hoodies: Cotton/polyester fleece blends
• Prints: High-quality, fade-resistant inks
• All materials are pre-shrunk for consistent sizing
How should I care for my items?
• Machine wash cold with like colors
• Tumble dry low or hang dry
• Do not bleach or iron directly on prints
• Turn inside out before washing to preserve designs
Ordering & Payment
What payment methods do you accept?
• All major credit cards (Visa, Mastercard, American Express)
• PayPal
• Apple Pay
• Google Pay
• Shop Pay (with installment options available)
Can I modify or cancel my order?
Contact us immediately at store@jakecarlini.com. We can modify orders within 1 hour of placement. Once items enter production, changes may not be possible.
Do you offer wholesale or bulk pricing?
Yes! Contact us at store@jakecarlini.com for bulk orders of 10+ items. We offer special pricing for retailers, events, and large groups.
Product & Design Questions
Are your designs officially licensed?
All our comic-inspired designs are original artwork created by our team. We respect intellectual property and don't use copyrighted characters without permission.
Do you take custom design requests?
We love hearing your ideas! While we can't guarantee custom work, send your suggestions to socksuscomic@gmail.com and we'll consider them for future collections.
Will designs fade or crack over time?
Our high-quality printing process ensures designs stay vibrant wash after wash. Follow our care instructions for best results.
Account & Technical Issues
I forgot my password. How do I reset it?
Click "Forgot Password" on the login page and enter your email. You'll receive reset instructions within a few minutes.
Why can't I complete my checkout?
Common issues include:
• Expired payment method
• Billing address doesn't match card
• Browser cookies disabled
• Try a different browser or contact us for help
Still Have Questions?
Contact Us:
📧 Email: store@jakecarlini.com
📱 Response time: Within 72 hours
🕒 Business hours: Monday-Friday, 9:30 AM - 4 PM CT
We're here to help make your shopping experience awesome! 🚀
